How to tell what condition your product is?


Working – Normal Wear and Tear

Laptop Powers on and displays information on the screen (either loads an operating system or enters bios to allow the reinstallation of an operating system)

  • All parts of the laptop function normally including CD/DVD (if present), Keyboard, Trackpad and buttons etc
  • The laptops physical condition can be described as good for a used item. The laptops case, keyboard, hinges and other parts (excluding the screen) may show signs of wear and tear but have no cracks or more significant damage
  • The laptops screen is good condition with no cracks or scratches that can be felt when running a finger across them.
  • The laptop has a battery present, although it does not need to hold charge.
  • The laptop screen has no dead pixel lines or areas where the image is not displayed properly

Working with Damage

  • Laptop Powers on and displays information on the screen (either loads an operating system or enters bios to allow the reinstallation of an operating system)
  • The laptop has one non-essential part which is either faulty or damaged. For example, one of the following list.
  • Optical drive (CD/DVD) is faulty
  • The laptop does not contain a battery
  • A crack to the case, hinge, palmrest, lid or other part (excluding the screen)
  • The laptop is missing keys from the keyboard or has keys that do not work
  • The laptop has a very minor screen issue, i.e less than 5 dead pixels, small screen burn marks less than the size of a 5p
  • The trackpad/mouse pad is faulty
  • A mouse button (left or right click buttons) is not working

Non-working / Screen Fault / Heavy Damage

  • Any laptop with multiple points of damage, for example a faulty keyboard, major crack to the lid and a major crack to the palm rest
  • Any laptop with a screen fault including lines down the screen and groups of dead pixels greater than the size of a 5p
  • Any laptop with physical damage to its screen, i.e cracked screen, smashed screen.
  • Any laptop which fails to fully power on, i.e No information is displayed on the screen or it is not possible re-install an operating system.
  • Any laptop with a Bios or Start up password that cannot be removed (This does not include laptops with Windows passwords – Bios / Start up passwords are present before the laptop loads the operating system and can prevent the reinstallation of a new operating system
  • If you have any questions regarding the condition of your laptop please don’t hesitate to Contact Us and we’ll get straight back to you with more information.

If you have any questions regarding the condition of your laptop please don’t hesitate to Contact Us and we’ll get straight back to you with more information.