How to tell what condition your product is?

Working – Normal Wear and Tear

Laptop Powers on and displays information on the screen (either loads an operating system or enters bios to allow the reinstallation of an operating system)

  • All parts of the laptop function normally including CD/DVD (if present), Keyboard, Trackpad and buttons etc
  • The laptops physical condition can be described as good for a used item. The laptops case, keyboard, hinges and other parts (excluding the screen) may show signs of wear and tear but have no cracks or more significant damage
  • The laptops screen is good condition with no cracks or scratches that can be felt when running a finger across them.
  • The laptop has a battery present, although it does not need to hold charge.
  • The laptop screen has no dead pixel lines or areas where the image is not displayed properly

Working with Damage

  • The laptop has one non-essential part which is either faulty or damaged. For example, one of the following list.
  • Optical drive (CD/DVD) is faulty
  • The laptop does not contain a battery
  • A crack to the case, hinge, palmrest, lid or other part (excluding the screen)
  • The laptop is missing keys from the keyboard or has keys that do not work
  • The laptop has a very minor screen issue, i.e 2 dead pixels, small bright spot to the screen.
  • The trackpad/mouse pad is faulty
  • A mouse button (left or right click buttons) is not working
  • Multiple Small Imperfections such as scruffs, discolouration or chips

Non-working / Screen Fault / Heavy Damage

  • Any laptop with multiple points of damage, for example a faulty keyboard, major crack to the lid and a major crack to the palm rest
  • Any laptop with a screen fault including lines down the screen, more than 2 dead pixels or bright pressure marks.
  • Any laptop with physical damage to its screen, i.e cracked screen, smashed screen.
  • Any laptop which fails to fully power on, i.e No information is displayed on the screen or it is not possible re-install an operating system.
  • Any laptop with a Bios or Start up password that cannot be removed (This does not include laptops with Windows passwords – Bios / Start up passwords are present before the laptop loads the operating system and can prevent the reinstallation of a new operating system

If you have any questions regarding the condition of your laptop please don’t hesitate to Contact Us and we’ll get straight back to you with more information.