How to tell what condition your product is?


Normal Wear

  • The computer works without faults (it powers on and boots to bios or operating system); all components and connections work correctly and are undamaged.
  • The case is undamaged without dents, cracks, missing pieces or heavily worn paintwork or trim.

Working With Damage

  • The computers works (powers on and boots to bios or operating system) but has a single fault with a component or connection. Examples include a non-working or missing hard drive or optical drive. Non-working USB / Serial or HDMI ports.

Heavily damaged / Non-Working

The computer powers on (we cannot pay for computers that do not power on) but the case is noticeably damaged and more than one component has failed or been removed. For example Missing hard drive and optical drive.