How to tell what condition your product is?


Working – Normal Wear and Tear

Chromebook Powers on and displays information on the screen. All parts of the Chromebook function normally including CD/DVD (if present), Keyboard, Trackpad and buttons etc.

  • The Chromebooks physical condition can be described as good for a used item. The Chromebooks case, keyboard, hinges and other parts (excluding the screen) may show signs of wear and tear but have no cracks or more significant damage.
  • The Chromebook's screen is good condition with no cracks or scratches that can be felt when running a finger across them.
  • The Chromebook's screen has no dead pixel lines or areas where the image is not displayed properly.
  • The Chromebook has a battery present, although it does not need to hold charge.

Working with Damage

  • Chromebook Powers on and displays information on the screen. The Chromebook has one non-essential part which is either faulty or damaged. For example, one of the following list.
  • A crack to the case, hinge, palmrest, lid or other part (excluding the screen)
  • The Chromebook is missing keys from the keyboard or has keys that do not work
  • The Chromebook has a very minor screen issue, i.e less than 5 dead pixels, small screen burn marks less than the size of a 5p
  • The trackpad/mouse pad is faulty
  • The Chromebook does not contain a battery
  • A mouse button (left or right click buttons) is not working

Non-working / Screen Fault / Heavy Damage

  • Any Chromebook with multiple points of damage, for example a faulty keyboard, major crack to the lid and a major crack to the palm rest
  • Any Chromebook with a screen fault including lines down the screen and groups of dead pixels greater than the size of a 5p
  • Any Chromebook with physical damage to its screen, i.e cracked screen, smashed screen.
  • Any Chromebook which fails to fully power on, i.e No information is displayed on the screen or it is not possible powerwash the OS.